Can I cancel my rental any time?
Should you wish to cancel, we’ll be sorry to see you go. You can cancel your rental at any time.
Simply follow these steps and please allow enough time before your renewal to complete each step.
Cancellation steps
1. Send an email to [email protected]
2. Send the products that you want to return
3. Once we’ve received your return, we will send you an email confirming it has been processed.
Cancellation eligibility
Before the product is shipped to you: You will receive a refund of the entire rental fee without any deductions
During your rental period: You will receive the remaining part of the rental period, excluding the two-way shipping fee, back after the products reach us and are inspected.
Note: If the product has damages that are not covered by the damage insurance, the fees determined and notified to you in writing will be deducted.
Contact us at {email} for questions related to refunds and returns.